Privacy Policy

Neil Young Football Academy (NYFA) is committed to your privacy and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

Examples of Personal Information we collect include but are not limited to names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including postal mail correspondence, by telephone, by email, via our website www.neilyoungfootballacademy.com.au, from browser cookies and from third parties whose policies we do not guarantee.

We collect your Personal Information for the primary purpose of providing our Services to you, to satisfy regulatory compliance, for analytics, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

What type of information do we collect?

​We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login credentials, e-mail address, computer and connection information. We may use software tools to measure and collect web session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.​

Third Parties

Where reasonable and practical to do so, we will collect your Personal Information only from you. However, in some circumstances we may receive your information from third parties, and in such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.​

Disclosure of Personal Information

​Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

​How do we collect your information?

We collect your Personal Information when you use our website to enquire about our services, to apply for our programs, to register for our programs, to pay for our services, to make a purchase on our online store, to provide reviews of our services, and to respond to surveys designed to improve our services.   

​Security of Personal Information

Our website is built on the WordPress platform, and this is used as our web content management and ecommerce provider. WordPress provides us with the online facilities that allow us to sell our products and services to you. Your profile, and purchase data may be stored securely on this website, but your credit card details will not be.

We use the Square Payment Gateway to process your credit card payments. The Square Payment Gateway adheres to the PCI-DSS card data security standard as managed by the PCI Security Standards Council.

When your Personal Information is no longer needed for the purpose it was obtained, we will take reasonable steps to destroy or permanently de-identify you. However, some of your Personal Information will be stored by us for a minimum period of 7 years in order to adhere to statutory compliance.

​Minors

If you are under 18 years of age, you should speak to your parent or guardian before using the Website and providing us with any of your personal information. If you continue to use our website, we will assume that you have your parent and/or guardian’s consent to do so.

Access to your Personal Information

You may request access to the Personal Information we hold about you, and we will comply with such requests within a reasonable timeframe. All requests to view and update your Personal Information must be in writing and may be subject to an administrative fee where we have incurred an expense in the course of fulfilling your request. In order to protect your Personal Information, we may need to formally identify you prior to releasing the requested information.​

Maintaining the Integrity of your Personal Information

It is important to us that your Personal Information is up to date. To this end, we will take reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, you shoud advise us at the earliest practical opportunity so we can update our records.​

Policy Updates

​This Policy may change from time to time without notice.​

Privacy Policy Complaints and Enquiries

​If you have any queries or complaints about our Privacy Policy, or would like us to delete any personal information please contact us at neil@neilyoungfootballacademy.com.au